17 Sep 2026
Sometimes, yes—but it depends on the sign-in methods associated with your account.
A phone number is commonly used as part of account verification because it provides an additional way to confirm that the person attempting to sign in has access to a trusted contact method. However, Deliveroo states that users can have different sign-in options, including email and password, SMS passcodes, email magic links, social sign-in, and supported device biometrics.
Therefore, if you no longer have your old number, the first step should not be looking for a way around verification. Instead, check whether another legitimate sign-in method is already available on your account.
Phone verification helps services protect accounts against unauthorized access.
A phone-based one-time code can confirm that the person attempting to sign in controls the number registered to the account. This can be particularly useful when an account contains personal information, saved addresses, order history, or payment-related information.
Deliveroo's own terms emphasize that users should protect their email account, mobile phone, password, and other secure login methods because unauthorized access can create security and financial risks.
Verification can therefore be frustrating when you have changed numbers, lost your phone, or stopped using an old SIM. Nevertheless, attempting to defeat that security check is not an appropriate account-recovery strategy.
If you need to access Deliveroo account information but cannot receive messages on the registered number, work through these options in order.
Try the official Deliveroo website or app and look carefully at the available sign-in choices.
If your account supports email and password authentication, you may be able to use those credentials instead of relying on SMS.
Deliveroo specifically states that email and password, email magic links, SMS passcodes, social sign-in, and certain biometric methods can be available for sign-in.
Do not assume every account will show every option. The available methods can depend on how the account was created and what authentication options are currently associated with it.
If your account offers an email-based sign-in option, check whether Deliveroo provides a secure magic link.
A magic link is an authentication link sent to the email address associated with your account. It can be useful when you have lost login without phone access but still control the registered email address.
Check your inbox, spam folder, promotions folder, and junk folder if you do not immediately see the message.
Only use a sign-in link that you requested through the official Deliveroo service. Avoid clicking unexpected messages claiming that you must "verify" your account.
Deliveroo's accessibility information also identifies Google, Apple, and Facebook as possible social sign-in methods.
If you originally connected your account through one of these services, using the same legitimate authentication method may provide another route to your account.
Make sure you are signing in to the same underlying account rather than accidentally creating a new Deliveroo account.
If you still have an old phone, tablet, or browser session where Deliveroo is accessible, do not immediately sign out.
An existing authenticated session may give you an opportunity to review account settings or available recovery options.
Deliveroo also notes that mobile devices may support biometric authentication for saved sign-in details, such as Face ID, Touch ID, or an Android equivalent.
If you can access the account legitimately, check whether your contact information can be updated before changing devices or signing out.
If none of the available login options work, the safest approach is to contact Deliveroo through its official support channels.
Deliveroo's customer contact page says customers needing help with something other than a specific order should use its FAQ and Contact Us options. For order-related problems, Deliveroo directs customers to the app or website and the Order Help process.
When contacting support about a Deliveroo login problem, clearly explain that:
Support may ask questions to establish that you are the legitimate account holder. The exact information requested can vary, so provide only genuine information and follow the instructions supplied through official channels.
When you request Deliveroo account recovery, it can be useful to have accurate account information available.
Depending on the circumstances, you may be asked to confirm details such as:
Do not send unnecessary sensitive information simply because someone claiming to be support asks for it.
Use Deliveroo's official website or app to initiate support rather than relying on contact details supplied by an unknown person.
If your old phone number is inactive, you will not be able to receive an SMS verification code on that number.
First, check whether another official sign-in method is available. If not, contact Deliveroo support and explain the situation.
Do not repeatedly request codes or attempt to manipulate the verification system.
Changing your Deliveroo phone number can create an access problem if the old number remains associated with the account.
If you are already signed in somewhere, look for legitimate account settings that allow your contact details to be updated. If you are locked out, use the official support process rather than creating multiple replacement accounts.
A forgotten password is different from losing access to a phone number.
If Deliveroo presents a password-reset or email-based recovery option, use it directly. Also check your spam or junk folder for recovery messages.
The same principle applies to any Deliveroo account login problem: use the recovery mechanism provided by the platform rather than third-party tools claiming to unlock accounts.
Check that you are using the newest message and that you have entered the information exactly as requested.
If a code has expired, request a new one through the official login screen.
Also verify that you are using the correct email address or account credentials. If the problem continues, contact Deliveroo support.
Searching for a temporary phone number may seem like an easy answer when you cannot access your old SIM, but it is not a substitute for legitimate account recovery.
A temporary or virtual number may not belong to you permanently, may be recycled, or may create additional account-security problems. It can also make future recovery more difficult if the number later becomes unavailable.
The goal should be to establish control over your own account using an authentication method Deliveroo recognizes—not to find a number that allows you to circumvent its security checks.
Services such as SMS COOL may be marketed as temporary or online phone-number services. If someone chooses to use such a service for a lawful purpose, they should understand exactly what the service provides and whether it is appropriate for the specific platform.
SMS COOL should not be treated as a guaranteed method for Deliveroo verification or account recovery. It should not be used to bypass Deliveroo's security controls, impersonate an account owner, defeat verification, or gain access to an account that does not belong to you.
For an existing Deliveroo account, the safest approach remains using a phone number you legitimately control, an available official sign-in method, or Deliveroo's support process.
When searching for a solution to a Deliveroo login problem, you may encounter websites, social-media accounts, or online services claiming they can "bypass" verification.
These offers can expose you to several risks:
Deliveroo's terms state that users must keep passwords and other secure login methods secret and should contact customer support if they believe their login details have been misused.
Never provide your Deliveroo password, verification code, or authentication link to someone offering an unofficial shortcut.
If you need to recover Deliveroo account access after losing your phone number, use this checklist:
You may be able to sign in using another authentication method associated with your account. Deliveroo lists email/password, email magic links, social sign-in, SMS passcodes, and certain biometric options among its sign-in methods.
Try the official sign-in and recovery options first. If they do not work, contact Deliveroo support and explain that you are the account owner but no longer control the registered number.
The available verification and sign-in methods can vary. Deliveroo identifies several authentication options beyond SMS, including email and social sign-in.
A temporary number is not a reliable replacement for legitimate account recovery. It may introduce security and ownership problems, particularly if the number is later reassigned.
No. There is no basis for treating SMS COOL as a guaranteed way to access a Deliveroo account or bypass its verification. Account owners should use Deliveroo's authorized authentication and support processes.
Contact Deliveroo through its official support channel promptly. Deliveroo's terms specifically advise customers to contact support if they have concerns that their login details have been misused.
Getting a Deliveroo login without phone number access is primarily an account-recovery issue, not a verification-bypass problem. If your old number is unavailable, start by checking legitimate alternatives such as email, password, magic-link, social sign-in, or an existing authenticated device.
If those options are unavailable, use Deliveroo's official support process and be ready to confirm that you own the account. Deliveroo provides customer support through its official website and app, while its published information confirms that multiple sign-in methods can be available.
Most importantly, avoid services or techniques that promise to defeat verification. Protecting your credentials and using authorized recovery channels is the most dependable way to regain access while keeping your Deliveroo account secure.