SMS Cool Rules

Before purchasing any virtual number or service, you must first add funds to your SMS Cool account balance.

Funding Your Account

• Click the "Top Up" button to view all available payment methods.
• Minimum deposit amounts and transaction fees vary depending on the selected payment method.
• Deposits are typically credited automatically within 3 hours.
• Purchased services are deducted from your balance immediately after the transaction is completed.

Purchase Completion

A purchase is considered successful once an OTP verification code has been received and displayed in your account.

If no OTP is received, the transaction will be automatically refunded to your SMS Cool balance, subject to our refund policy.

Please note that repeated unsuccessful purchases may affect your account status. Refer to the Bans Policy for more information.

Balance Withdrawals

To request a balance withdrawal:

• Send an email to support@sms-cool.com using the same email address registered on your SMS Cool account.
• Withdrawal requests are reviewed within 3 business days.
• Standard processing time is up to 7 days.
• In exceptional circumstances, the review process may take up to 4 weeks.

Withdrawal Policy

• Funds are refunded only to the original wallet used for the deposit.
• A 33% withdrawal processing fee applies.
• Minimum withdrawal amount: $20.

Why Wasn't My Deposit Credited?

Deposits are normally credited automatically within 3 hours.

If your balance has not been updated, please verify that:

• The deposited amount meets the minimum required value.
• You used the same cryptocurrency selected during checkout.
• The blockchain network matches the one specified for the payment.

Failure to meet any of these conditions may delay or prevent automatic processing. Following the payment instructions carefully helps avoid unnecessary support requests.

Activation & Rental Services

SMS Cool provides two primary services:

Activation

Activation provides temporary access to a virtual number for 20 minutes, allowing unlimited verification codes from one selected service.

Verification Methods

• SMS Verification – Receive verification codes via SMS.
• Call Verification – Use the last digits of the incoming caller's number as the verification code.
• Voice Verification – Receive the verification code through an automated voice call.

Number Rental

Rent a virtual number for periods ranging from 24 hours up to 8 weeks.

Rental allows unlimited verification codes from one or multiple supported services throughout the rental period.

Choose the option that best suits the importance and long-term usage of your account.

Cancellation & Refund Policy

Activation Refunds

• Activation cancellation becomes available 2 minutes after purchase.
• Refunds are available only if no verification code has been received.
• Once a code has been delivered, the activation is considered completed and cannot be refunded.
• If no code is received within 20 minutes, the payment is automatically returned to your account balance.

Rental Refunds

• Rental cancellation becomes available 2 minutes after purchase.
• Refunds can only be requested within the first 20 minutes.
• After 20 minutes, rental payments are non-refundable, even if no code is received.

Exceptional Refund Cases

In certain provider-related situations, refunds may be approved by Technical Support, including:

• Two-factor authentication (2FA) issues
• Numbers linked to existing accounts
• Other provider-side verification failures

If your registration fails for reasons that cannot be verified automatically, Technical Support may request:

• Screenshots
• Screen recordings
• Registration logs

Each case is reviewed individually to ensure fairness for both customers and providers.

If You Don't Receive an SMS Code

To improve verification success rates, we recommend:

• Requesting a different virtual number.
• Using a reliable VPN or proxy service.
• Matching your VPN location with the selected phone number's country.
• Choosing countries with the highest SMS delivery success rates.
• Using an anti-detect browser for manual registrations.
• Registering through the official mobile application or emulator when required by certain platforms (such as Telegram).

Account Responsibility

If a purchased number has already been used to register an account, please contact Technical Support. Refunds may be available in rare situations.

Please note:

• SMS Cool is not responsible for account suspensions or bans imposed by third-party platforms.
• All registrations and account usage are performed entirely at the customer's own risk.

Prohibited Usage

The following activities are strictly prohibited:

• Using SMS Cool for illegal or fraudulent purposes.
• Using disposable numbers for paid subscription abuse.
• Using virtual numbers for banking or financial verification services.

Users are responsible for complying with all applicable laws in their country regarding virtual phone numbers.

Account Security

When creating your account:

• Keep your username and password secure.
• Enable Two-Factor Authentication (2FA) for additional protection.
• Change your password regularly using a unique and secure password.

SMS Cool reserves the right to suspend accounts in cases including:

• No account activity for more than 3 months.
• Detection of suspicious or unauthorized activity.

Account recovery is only possible using the email address originally registered with the account.

API Usage

Our API enables seamless automation for virtual number purchases and SMS verification workflows.

API Guidelines

• API documentation is available at https://sms-cool.com/api-docs
• Website purchasing rules also apply to API usage.
• Each account is limited to 40 Requests Per Second (RPS).

If the limit is exceeded:

• The API returns Error 1020 or HTTP 400.
• Your account will be temporarily blocked for 10 seconds.
• Repeated violations will trigger additional temporary blocks.

Developers may use custom software or third-party automation tools.

SMS Cool is not responsible for:

• Incorrect API implementations
• Third-party software issues
• Programming errors made by users

Refunds are not provided for user-side integration mistakes.

Notifications

SMS Cool communicates important information through multiple channels.

Users may receive:

• Platform updates
• Service announcements
• Rule changes
• Security notifications
• Marketing emails (optional)

Important account notifications such as password resets and API credentials are delivered via email.

If you do not receive an email, please check your Spam or Junk folder and mark SMS Cool emails as safe.

You may unsubscribe from promotional emails at any time.

Reseller Program

A Reseller operates their own platform (website, application, Telegram bot, etc.) while purchasing virtual numbers from SMS Cool via API.

To become an official Reseller:

• Submit an application to Technical Support.
• Provide your resale platform for review.

Once approved, reseller-specific account policies and protection systems become available.

Reseller Benefits

• Sell virtual numbers under your own brand.
• Create your own pricing and promotions.
• Build websites, applications, or Telegram bots.
• Receive automatic refunds under the standard refund policy.
• Earn loyalty discounts through the SMS Cool rewards program.

Technical support for reseller customers must be provided directly by the reseller.

Reseller Restrictions

Resellers may not:

• Copy or imitate the SMS Cool brand, logo, colors, or identity.
• Direct customers to SMS Cool Technical Support.
• Reference SMS Cool during customer disputes.
• Sell virtual numbers for illegal activities.

Violation of these rules may result in:

• Account suspension
• Discount removal
• Permanent reseller termination
• Other sanctions deemed appropriate by SMS Cool based on the severity of the violation.